Call Centre Services

HJL will represent your company with the highest degree of integrity and professionalism at a competitive price.

We are Call Centre specialists that provide high quality, price-competitive customer contact solutions. Our state of the art call centre provides our staff with a clean, modern and inspiring place to work.

Inbound Call Centre Services

Our value proposition offers clients the technical infrastructure, process expertise and management experience at a cost-effective price with flexible commitment terms.

We have a team of highly skilled operatives with both inbound and outbound customer communication experience.

If you are looking for a Call Centre partner that will represent your company with the highest degree of integrity and professionalism then come and speak to us.

Core Business Benefits

The benefits to your business of using HJL are immediate and clear -

  • By outsourcing your non-core functions, you can focus on key business activity
  • Customer services are expanded in order to alleviate the burden on your existing - or limited - capability
  • We provide enhanced cover for seasonal or time-sensitive peaks in call traffic
  • We are flexible in being able to deal with short-notice, short-term campaigns
  • We support your key marketing initiatives, such as product launches or promotions that can lead to significant increases in call volume
  • When you outgrow your existing messaging, answering or call handling capability, HJL services are scalable, allowing for future growth.

Outbound Call Centre Services

Forward thinking companies and organisations need to keep focused on the business they're doing today but must be mindful that the funnel of future leads, clients and customers doesn't dry up.

HJL's highly trained agents are adaptive and flexible and have experience working across B2B and B2C campaigns with equal effectiveness.

Core Business Benefits

HJL's outbound call centre services, including telemarketing and qualified lead generation, appointment setting, following up direct mail and marketing campaigns and reactivating existing or dormant clients allowing you to focus on the present while HJL's highly skilled and experienced agents strive to -

  • Maximise your business's Return on Investment (ROI)
  • Convert leads into sales, including up-selling and cross-selling
  • Follow up mail shots, new product launches and targeted marketing campaigns
  • Grow your client base and brand awareness
  • Identify and deliver new markets for your products or services

Success

The success of any campaign can be measured by results, and you need a telemarketing company that will deliver through state-of-the-art technology, industry knowledge, management expertise and by using skilled and professional telemarketers across every client campaign we work on. HJL will help you achieve these results.

Our agents will know about your products and services and they will be coached to promote and deliver the agreed brief. They will know exactly what you aim to achieve and together with ongoing and open dialogue we will maximise both your ROI and the potential of your business.